I spoke to two Amazon reps about this problem. Got disconnected from the first one. The second one was not helpful.

GetHuman753987's customer service issue with Amazon from June 2018

Help with my Amazon issue
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Trying to find out why the Amazon app was not working. ... The amazon app on my tv is not working properly. I know it's not my box because Neflix works fine. The rep I spoke to seemed to be totally incompetent. He sounded as if I were the first customer he ever spoke to. His only suggestion was to unplug the box and see what happens!
I am sure that there is not a problem with the box because the DVD player works perfectly, as does the Netflix app.
They need their reps to be better trained. And when a call is disconnected, Amazon should call the customer back.
I've been an Amazon customer for at least ** years, maybe more. And I've had Amazon Prime for several years. AND I bought the Sony box FROM Amazon.
Tomorrow I will try to reset the box myself. But I have no great hope that it will work.
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Amazon

Amazon streaming app
Customer service issue
Reported by GetHuman753987
Jun 5th, 2018 - 16d ago
I have an issue with Amazon too
Fixed
Seen by 8 customers so far
Similar issue to 221 others
0 customers following this
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Timeline
GetHuman753987 started working on this issue
Jun 5th 9:37pm
GetHuman753987 indicated the issue is not fixed yet.
Jun 5th 10:54pm
GetHuman753987 indicated the issue is not fixed yet.
Jun 5th 10:56pm
GetHuman753987 indicated the issue is not fixed yet.
Jun 5th 11:07pm
GetHuman753987 indicated the issue is not fixed yet.
Jun 7th 3:54am
GetHuman753987 indicated the issue is not fixed yet.
Jun 7th 3:55am
GetHuman753987 indicated the issue is not fixed yet.
Jun 10th 9:34pm