I own an Amazon Echo together with Music Unlimited. the last few occasions i have tried...

GetHuman749789's customer service issue with Amazon from June 2018

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The issue in GetHuman749789's own words
I own an Amazon Echo together with Music Unlimited. the last few occasions i have tried to pay my subscription, i receive an e mail stating that Amazon are unable to to renew due to a payment problem. I seem to get this every time. The last occasion a female operative looked into the matter and told me she had fixed the problem, and my last payment was accepted. I have received another mail telling me my payment method is faulty AGAIN. Why is this happening. Although I live in Spain i am still registered with an English *Bank and my payments are always taken from that account, eventually. But i do lose days of music due to this problem. Could an operative look into this please. my name is Christopher Bland. tel **** *********
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Customer service issue
Reported by GetHuman749789
Jun 5th, 2018 - a yr ago
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Not resolved
Seen by 3 customers so far
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GetHuman749789 started working on this issue
Jun 5th, 2018 11:09am