I have been with Amazon for a while and since they have this new "FLEX" delivery servi...

GetHuman750891's customer service issue with Amazon from June 2018

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The issue in GetHuman750891's own words
I have been with Amazon for a while and since they have this new "FLEX" delivery service my packages have been delivered to the wrong address several times. They took a picture of my package in front of someone else's door, sent me the pic saying my package had been delivered. I called customer service and all they could do was refund my money and I could place the order again. That was the first time within the last two weeks I have ordered the same item * TIMES due to the new delivery guys they hire. Today I was supposed to receive * items * was one of the items that I've REORDERED * times, Guess WHAT got picture saying it was delivered, picture was someone else's door. I called guess what.. oooh were sorry but all we can do is refund your money. IM soo upset because these are gifts for my sons Birthday which is in * Days. JUNE *TH, HE wanted a new BIG BOY room so I ordered all this cool stuff from Amazon , Huge basketball tapestry for his wall, which was delivered to wrong address I had to reorder it, a wall mounted basketball holder which is what I ordered * times and today it was delivered to wrong address again, basketball comforter set, wall stickers, large bean bag, small gaming chair, a GPS smart watch, which are all due by weds. I'm so upset and afraid of not being able to surprise him when he walks in from school on his birthday. His new furniture is scheduled for delivery weds.morning, and I was gonna decorate his room with the hundreds of dollars of things I ordered from AMAZONE, BUT IT LOOKS LIKE THAT WON'T HAPPEN.AND TO MAKE matters worse. IM A PRIME MEMBER IM PAYING FOR THIS CRAPPY SERVICE IVE BEEN GETTING. IM SO UPSET, and Disappointed with Amazon. UNBELIEVABLE

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Amazon

Customer service issue
Reported by GetHuman750891
Jun 5th, 2018 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 666 others
1 customer following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman750891 started working on this issue
Jun 5th, 2018 1:33am

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