I am an Amazon Prime member and I thought that the shipping was free on orders but one...

GetHuman-jbeverly's customer service issue with Amazon from June 2018

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The issue in GetHuman-jbeverly's own words
I am an Amazon Prime member and I thought that the shipping was free on orders but one of my orders I noticed that there was a charge for shipping and this is happened before so I thought I ask because my husband said that we are supposed to get it free also I would like to make sure that I get notifications from Amazon that request information on my purchase I don't need ads or anything like that can you help me with that
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Amazon

Customer service issue
Reported by GetHuman-jbeverly
Jun 4th, 2018 - 6 mons ago
I have an issue with Amazon too
Fixed
Seen by 3 customers so far
Similar issue to 378 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-jbeverly started working on this issue
Jun 4th 11:25pm
GetHuman-jbeverly indicated the issue is not fixed yet.
Jun 5th 12:26am
GetHuman-jbeverly indicated the issue is not fixed yet.
Jun 6th 12:25am