I cannot purchase anything with my account because I forgot my password and I no longer...

GetHuman-jesskane's customer service issue with Amazon from June 2018

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The issue in GetHuman-jesskane's own words
I cannot purchase anything with my account because I forgot my password and I no longer have access to the email OR phone number linked to my account. **Also, When the sign in page refers me to email customer service to resolve said issue, I click the link and it tries to make me sign in just to be able to email Amazon, luckily I found this email by google. **How I would like it to be resolved:***) Help me get access to my account again, as well as update both my email and phone number that I currently use. I am ready to answer any security question you guys may have. The sooner this can get resolved the better because these items I’m trying to purchase are urgent for my workplace. ***) a flaw in the system that I described above, just thought you should be aware of. It could deter future Amazon users from staying with Amazon if they cannot easily get through to customer service because of account sign-in issues :) **Continuous improvement and problem solving are in my blood. I think Amazon will appreciate the feedback on the interface and user ability. :)**Thanks much.*An avid amazon customer,*Jessica N Johnson***Some information to help resolve my account issue is listed below. **Email to account: *****@***.com**Billing address is ****** lawnel Ave *Muskegon Mi *******Phone number associated with account should be *************Again, I do not have access to the phone or email listed above anymore.

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Customer service issue
Reported by GetHuman-jesskane
Jun 2nd, 2018 - 3 years ago
Seen by 3 customers so far
Similar issue to 215 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman-jesskane started working on this issue
Jun 2nd, 2018 12:56pm
GetHuman-jesskane confirmed the issue is fixed. Hooray!
Jun 2nd, 2018 12:59pm

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