Cannot pair FireTV and remote

GetHuman740319's customer service issue with Amazon from June 2018

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The issue in GetHuman740319's own words
The problem: Cannot pair FireTV and remote
GetHuman740319 did not yet indicate what Amazon should do to make this right.
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Amazon

Customer service issue
Reported by GetHuman740319
Jun 1st, 2018 - 6 mons ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 544 others
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Timeline
GetHuman740319 started working on this issue
Jun 1st 9:20pm