Trying to reset my password. The code does not come to either my email or mobile phone...

GetHuman-shumom's customer service issue with Amazon from June 2018

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The issue in GetHuman-shumom's own words
Trying to reset my password. The code does not come to either my email or mobile phone. The e mail address is correct.
GetHuman-shumom did not yet indicate what Amazon should do to make this right.
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Amazon

Customer service issue
Reported by GetHuman-shumom
Jun 1st, 2018 - 5 mons ago
I have an issue with Amazon too
Fixed
Seen by 11 customers so far
Similar issue to 132 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-shumom started working on this issue
Jun 1st 3:22pm
GetHuman-shumom indicated the issue is not fixed yet.
Jun 2nd 3:17pm