Hello **I have a problem where my account got suspended, and i was asked for the follow...

GetHuman-mktturk's customer service issue with Amazon from May 2018

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The issue in GetHuman-mktturk's own words
Hello **I have a problem where my account got suspended, and i was asked for the following:**-- A copy of your statement for visa ending in **, including the billing address **the main thing is that this card is not even eligible for online transaction, and its been registered to my account by mistake, i use amazon gift cards as a method of payment but for some reason the account got suspended over the card.**now when i contacted my bank they said that they cannot send any information to the fax number that i got from amazon (i even showed them the email that i received), and the best i could do is this paper conforming that i am the holder of this card.**its been really frustrating to say the least, all i want is to remove the card from my account so i can resume my shopping activity through the gift card balance.**i do hope that you could help me regarding this issue.**my best regards.
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Amazon

Customer service issue
Reported by GetHuman-mktturk
May 30th, 2018 - 2y ago
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-mktturk started working on this issue
May 30th, 2018 6:37pm
GetHuman-mktturk indicated the issue is not fixed yet.
May 30th, 2018 7:39pm
GetHuman-mktturk indicated the issue is not fixed yet.
Jun 1st, 2018 12:48am