I am a regular buyer on Amazon but the last few purchases I have done has left me with...
GetHuman-sandysto's customer service issue with Amazon from May 2018
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The issue in GetHuman-sandysto's own words
Trying to get Amazon to replace the product with a good quality product ... I am a regular buyer on Amazon but the last few purchases I have done has left me with a bad taste in my mouth. *ORDER * ***-*******-********Placed on **th March *****stopped working exactly after * days*tried calling customer care on toll free * ************ just couldnt get through this **so I put my complaint online on the Amazon site and I was informed that my complaint would be forwarded to the seller as according the Amazon procedure I cannot contact the seller directly. Fine I waited for some response from Amazon or the seller but none turned up. *I had to travel abroad, I returned about a month later *I tried contacting Amazon again and after a lot many tries I got connected to a very nice agent who said he understood my concern and assured that he would put it on top priority and my issue would be solved in ** hours. waited waited waited ... nothing happened... I also informed the agent that I did not want a refund but a replacement of a good quality product was what i was looking for. Till today I am stuck with the product and no solution from your side. *Can somebody show respect to a customer by at least reverting to a complaint?**My second issue*ORDER * ***-*******-********A pair of tailor scissors*Very impressive to look at but sorry to say lost that impression when I started using it. *The rivet holding the scissors together was loose and the scissor was sharp only at the tip the middle part of the scissors was splitting my cloth in shreds. fortunately for me I found another number to connect with Amazon so i called. I was told that I would get the replacement scissors on the **th of May and promptly I received it on the Morning of **th of May. I kept the courier guy waiting as i opened the packet and tried out the scissor. but this one was worst than the first. I showed the courier guy how the scissors was not cutting through cloth. but he said Ma'am I am only a delivery boy and i do not know anything about this. what he suggested is that I call for another replacement and return back the piece delivered. so I did just that. I returned the piece back to him but sorry to say that i am still stuck with the defected first pair of scissors.*I expect you to please take up this matter seriously and resolve it at your earliest**Sandra Fernandes************land line ***-********
They don't realize that people do not have all the time in the world to run behind one defective product and what people expect is good quality products from Amazon
Please send me good quality products of both the orders
Regularly buying from Amazon
Tried getting in touch with Amazon through its online site as well as contacted customer care.
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Unique Gadget Portable And Rechargeable Battery Electric Juice Blender Juice Cup Juicer Mixer - JUICE*** and the second product is SHOPEE BRANDED Sewing Kit Premium Sewing Supplies Thread ,Cuttter,Paper Sewing Tailor Measuring Ruler Tape with Most Useful Colors and Extra quality s Sold by: aggarwal enterprises**