Late Delivery on Very Important Order

GetHuman716162's customer service issue with Amazon from May 2018

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The issue in GetHuman716162's own words
Make a purchase with my Prime Membership and receive the order in time for my granddaughter's graduation tomorrow. ... Order* ***-*******-*******. I placed this order on ******* through my Prime Membership Account. I requested two day shipping. Today I received an email (*****@***.com) from Amazon telling me that I will not be receiving my order today. I want to know why? My Prime account is specifically for two day shipping. I need that order. It is for my granddaughter's graduation tomorrow.
I ordered within the two day Prime delivery window. By not receiving my order on time, I will not have a gift for her.
I need this order expedited!
* Years
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Amazon

Prime Two Day Delivery
Customer service issue
Reported by GetHuman716162
May 24th, 2018 - 6 mons ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
Similar issue to 353 others
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Timeline
GetHuman716162 started working on this issue
May 24th 11:24pm