Need help getting the "square trade" warranty we purchased, but never received.

GetHuman690216's customer service issue with Amazon from May 2018

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The issue in GetHuman690216's own words
get my warranty for the keyboard i purchased it for. ... we purchased a square trade warranty for a microsoft surface pro keyboard, and never received it. i have tried using this gethuman.com and have not had any positive movement. I need someone who can actually give me a call this time, as i have not received a phone call the last couple of times i have tried using gethuman.com - nothing has been resolved.
that we cannot get in contact with anyone to resolve this issue. And i still have yet to receive any phone call from a gethuman person like the webiste keeps saying it will do....
sending us our warranty that we purchased
few years
i have tried contacting the vendor myself, but never got a reply. also have been trying to use you guys (gethuman.com) but i have not had any success....
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Amazon

Square Trade *-year PC Peripherals Protection Plan ($**-$***)
Customer service issue
Reported by GetHuman690216
May 22nd, 2018 - 6 mons ago
I have an issue with Amazon too
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