I cancel two orders at amazon because i wasn't sure of what shipment should used* so am...

GetHuman706584's customer service issue with Amazon from May 2018

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The issue in GetHuman706584's own words
I cancel two orders at amazon because i wasn't sure of what shipment should used* so amazon block my account and they ask me to send a statement of my credit card account, i have send it two times and the answer is "We could not confirm your information because your document is illegible", I need to buy the product soon because a friend of mine is in usa and he will bring me the product to chile. Help me please.
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Amazon

Customer service issue
Reported by GetHuman706584
May 22nd, 2018 - 6 mons ago
I have an issue with Amazon too
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Seen by 2 customers so far
Similar issue to 202 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman706584 started working on this issue
May 22nd 1:09am
GetHuman706584 shared this issue with your circles on Google+
May 22nd 1:10am