Deuba made a mistake when sending me a tree bench. They sent two packages containing t...

GetHuman-ennovyne's customer service issue with Amazon from May 2018

2 views
 | 
124 similar
 | 
0 following
Help with my Amazon issue
First: share to improve GetHuman-ennovyne's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-ennovyne to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-ennovyne may need:
Email address on the account, Order number, Name on the account, and Billing address
Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman-ennovyne's own words
Deuba made a mistake when sending me a tree bench. They sent two packages containing the same half a bench twice. (Rather like getting two left shoes.) At first they kept insisting I would get * packages, they seemed to totally misunderstand my problem, then they offered to swap one of them for the correct one. BUT I am expected to take the package four miles to a market town with difficult parking. It is too heavy for me to lift, won’t fit in my car and I’m ** yrs old. They also have refused to send the right parts until they receive the wrong ones back.*I’m very displeased. They made the mistake and I’m being treated very badly. Why couldn’t they send the right bits and pick up the return at the same time?*I have in fact got someone to take the package into Bedale for me, (and he’s ** yrs old)*I can’t stress enough that THEY MADE THE ERROR but I’m having to do all the running....*Order ID ***-*******-*******:
GetHuman-ennovyne did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-ennovyne fixed the problem
We are waiting for GetHuman-ennovyne to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amazon email you?
This email address isn't valid
Follow this issue
See how GetHuman-ennovyne fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-ennovyne
May 18th, 2018 - 10 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
Similar issue to 124 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ennovyne started working on this issue
May 18th, 2018 2:06pm