Deuba made a mistake when sending me a tree bench. They sent two packages containing t...

GetHuman-ennovyne's customer service issue with Amazon from May 2018

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The issue in GetHuman-ennovyne's own words
Deuba made a mistake when sending me a tree bench. They sent two packages containing the same half a bench twice. (Rather like getting two left shoes.) At first they kept insisting I would get * packages, they seemed to totally misunderstand my problem, then they offered to swap one of them for the correct one. BUT I am expected to take the package four miles to a market town with difficult parking. It is too heavy for me to lift, won’t fit in my car and I’m ** yrs old. They also have refused to send the right parts until they receive the wrong ones back.*I’m very displeased. They made the mistake and I’m being treated very badly. Why couldn’t they send the right bits and pick up the return at the same time?*I have in fact got someone to take the package into Bedale for me, (and he’s ** yrs old)*I can’t stress enough that THEY MADE THE ERROR but I’m having to do all the running....*Order ID ***-*******-*******:
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Customer service issue
Reported by GetHuman-ennovyne
May 18th, 2018 - 10 mons ago
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GetHuman-ennovyne started working on this issue
May 18th, 2018 2:06pm