Package * shipped UPS Mail Innovations S (******************)*April **, *****Original o...

GetHuman696392's customer service issue with Amazon from May 2018

Help with my Amazon issue
The issue in GetHuman696392's own words
Prevent fleas and ticks on my cats using a product that worked well last year. It has now been discontinued and I am worried it is because it could be dangerous to my cats--in addition to not working. ... Package * shipped UPS Mail Innovations S (******************)*April **, *****Original order (***-*******-*******)*April **, ******I ordered FrontLine Gold for cats (* mo) on ****. Not having a timely response, I ordered it again on ****. Then I got two orders. I noticed that the product boxes had heavy black lines on them and could not read the info beneath. I now believe the products were long-since expired. After applying one dose each to my two cats, I noticed them scratching again after only two weeks. Please advise how to return, or just refund $***.
It seems obvious the seller was sending expired products! I bought from two different sources which are detailed in the message above. The confirmation for the first order never arrived, so I placed a second order. Then both were delivered.
Refunding both orders promptly. if you want the products back, send labels and return packaging.
Since the very beginning. I buy $*,***'s from Amazon every year.
Using the Amazon system was clumsy and this is easier.
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Amazon

FrontLine Gold * mo for cats
Customer service issue
Reported by GetHuman696392
May 18th, 2018 - 10 mons ago
I have an issue with Amazon too
Fixed
Seen by 8 customers so far
Similar issue to 378 others
0 customers following this
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Timeline
GetHuman696392 started working on this issue
May 18th, 2018 1:44pm
GetHuman696392 shared this issue with others over email
May 18th, 2018 1:44pm
GetHuman696392 indicated the issue is not fixed yet.
May 21st, 2018 4:40pm
GetHuman696392 indicated the issue is not fixed yet.
May 21st, 2018 4:42pm
GetHuman696392 indicated the issue is not fixed yet.
May 21st, 2018 4:43pm