I just received an auto email from Amazon.com saying that my account was closed for una...

GetHuman692628's customer service issue with Amazon from May 2018

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The issue in GetHuman692628's own words
I just received an auto email from Amazon.com saying that my account was closed for unauthorized use of a credit card. I have had an Amazon account for almost ten years and over the last year the ONLY orders I have made have been with my personal card or cards that are stored on my account. I can’t email customer service because the account is closed. On top of this, my baby shower is this weekend and my main baby registry is Amazon!! I just placed our “diaper bonus” order this afternoon. **The only thing I can imagine is that this is an error. I had a few items cancel a few weeks ago that said my debit card address wasn’t correct and I had to go in and manually fix that. My thought is maybe at that time it also selected a different, old payment? **Please help. You can pull up my account history from *****@***.com. My phone number is **********. I order hundreds of dollars worth of items every single year through this account for our family. Please help. **Siobh*n Alvarez
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Amazon

Customer service issue
Reported by GetHuman692628
May 17th, 2018 - 10 mons ago
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Not resolved
Seen by 4 customers so far
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Timeline
GetHuman692628 started working on this issue
May 17th, 2018 7:24am