I am having an account information problem. I signed up about ** hours ago on my mobil...

GetHuman681571's customer service issue with Amazon from May 2018

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The issue in GetHuman681571's own words
I am having an account information problem. I signed up about ** hours ago on my mobile phone for a new account (**** **** ****). In doing so, I first entered my email address when registering, then a code was sent to my mobile phone to open the account. Now, I can only open the account with my phone number and it does not seem to recognise my email address. I tried to add my email address to the account and received an error message saying that the email address (*****@***.com) was already in use. I guess I must have signed up twice or maybe once a long time ago. How do I consolidate these * accounts into *? I would like to keep the account I opened ** hours ago, and close*delete any other account. I would like to link both my mobile phone number and email address to this account. Thanks
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Amazon

Customer service issue
Reported by GetHuman681571
May 14th, 2018 - 10 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
Similar issue to 697 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman681571 started working on this issue
May 14th, 2018 4:54am