On February *,****, I made a purchase of a Kindle Fire to be billed in installments unt...

GetHuman-jedrzeje's customer service issue with Amazon from May 2018

Help with my Amazon issue
The issue in GetHuman-jedrzeje's own words
On February *,****, I made a purchase of a Kindle Fire to be billed in installments until the balance was paid. This month, I was billed three payments for **.**. Clearly, an error was made. I called earlier in the week to advise that no payment was billed as it is usually deducted on the fourth of fifth of the month, I was advised by a customer service agent that the charge was scheduled to be debited* it was to be a matter of days for my checking account to reflect it. This morning, when I checked my bank balance, I discovered that not only had I been billed for my May installment, but was also billed an additional charge of $**.**. I made a second call to advise your company of the duplicate charge, and was advised by another representative that the payment had already been reversed. This evening, when I did a balance inquiry on my bank's website, I discovered a third charge. Shortly before sending you to advise, I made a third call and spoke with Minor, a customer service agent who finally managed to sort out the problem. May I also add that I was transferred to Minor by another agent who was unable to answer my question. What ultimately happened is that instead of performing one authorization check, two were done. Apparently my bank caught it and issued a refund. I have not received it so I have to make an additional call to confirm this with my bank. This clearly should not have taken three phone calls. ***Sincerely,**Wendy A Jedrzejewski**Wendy A. Jedrzejewski****** Lester Road**Linesville, Pa. **********-***-****

GetHuman-jedrzeje did not yet indicate what Amazon should do to make this right.

How GetHuman-jedrzeje fixed the problem
I called and spoke with a ve
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Amazon

Customer service issue
Reported by GetHuman-jedrzeje
May 12th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 179 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-jedrzeje started working on this issue
May 12th, 2018 3:41am
GetHuman-jedrzeje confirmed the issue is fixed. Hooray!
May 12th, 2018 3:43am
GetHuman-jedrzeje confirmed the issue is fixed. Hooray!
May 12th, 2018 11:39am