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The issue in GetHuman658650's own words
My mother passed away just recently and after seeing the wonderful necklace my daughter had purchased from you, I had her purchase * more of the living memory floating charm pendants for my sisters and me. However what we received is not what we ordered. They are completely missing the gems and instead has foam cushions. Please return my call as soon as possible. Thank you, Nadiyah Brooks.*I trust that **company.name** will make this right and come up with a resolution that is fair.
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