I wanted a refund, but the site processed as a replacement - Return order...

GetHuman609163's customer service issue with Amazon from April 2018

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The issue in GetHuman609163's own words
Return order * ***-*******-******* (Dr Scholl's inserts) ... I wanted a refund, but the site processed as a replacement
I don't want a replacement for this non-working product
A refund
I have an issue with Amazon too
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Amazon

Dr Scholl's stylish step insert
Customer service issue
Reported by GetHuman609163
Apr 18th, 2018 - 7 mons ago
I have an issue with Amazon too
Fixed
Seen by 2 customers so far
Similar issue to 78479 others
0 customers following this
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman609163 started working on this issue
Apr 18th 8:09pm
GetHuman609163 confirmed the issue is fixed. Hooray!
Apr 18th 9:10pm