I canceled prime and I'm still being billed.Was suppose to get a refund

GetHuman-joanpain's Billing Issue with Amazon from April 2018

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Help with my Amazon issue
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The issue and preferred resolution, in GetHuman-joanpain's own words:
I was trying to do something, and ran into a problem.
I canceled prime and I'm still being billed.Was suppose to get a refund
I trust that Amazon will make this right and come up with a resolution that is fair.
Help with my Amazon issue
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Amazon

Billing Issue
Reported by GetHuman-joanpain
Apr 19th, 2018 - 3 mons ago
I have an issue with Amazon too
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Seen by 2 customers so far
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Timeline
GetHuman-joanpain started working on this issue
Apr 19th 10:35pm