Amazon UK Customer Service Issues

Hello, I wanted to let you know about an issue with my recent order. Hermes UK delivered my parcel without requiring a signature at [redacted] Sloane Street, London SW1X 9BZ. They left it in the common areas of the building, which was disappointing as I had already canceled the order due to their delayed delivery. I had canceled the order through Amazon on 08/05/19 because the parcel was not delivered as expected by 03/05/19. Amazon issued a refund, and I purchased the item elsewhere. I am puzzled as to why Hermes UK delivered today after the order was canceled. I have attempted to contact Hermes UK online but was directed to Amazon instead. Could you please arrange for the collection of the parcel from the common parts of the building at your earliest convenience? Thank you. Best regards, Laima

Order # [redacted]-[redacted] for the Shopfitting Warehouse Heavy Duty Clothes Rail Garment Rack Steel White 2ft Wide was marked as delivered on Monday, May 13, [redacted], at 8:59 PM, but I did not receive it. No delivery attempt was made on Friday, May 10, either. The Hermes tracking number is [redacted][redacted]. I contacted Hermes, and they advised me to reach out to the shop directly, but the shop directed me back to Amazon. I request assistance in locating my order or a refund, as I am unable to get a resolution. It's frustrating not being able to speak to someone to resolve this matter.

I appreciate your email regarding the issue with your order. I noticed that instead of receiving the Hawthorne capsules you had ordered, Rutin was sent to you. I understand your frustration when you were informed that the item was damaged, rather than addressing the mistake of sending the wrong product. It seems there was confusion about returning the Rutin, resulting in you giving it away. Although the replacement Hawthorne capsules were eventually sent, there was a misunderstanding about the handling of the Rutin. It appears you were charged for the Rutin, which is pricier than the Hawthorne. I can see why you are displeased with how the situation was managed. Your feedback is valuable, and I will ensure this issue is addressed appropriately. Thank you for bringing this to our attention. Kind regards, P Lockwood

Yesterday, I made purchases which included books, 3 sequin dolls, and a watch. My Amazon account got blocked due to card validity concerns. I uploaded the latest billing receipts but couldn't input the last 4 digits of my card as instructed. I am getting emails about order cancellations, yet my credit card account shows charges. I don't want to pay for an undelivered order. Returning to my country on June 4th, I wish to cancel if the orders won't arrive by June 3rd. I also need to unblock my account and rectify the card details causing this issue. Looking forward to a prompt response.

Yesterday, I placed an order expecting it to arrive at work today. However, I noticed a £1 deduction from my account by Amazon, even though I paid £41 for items totaling £40.98. I have never experienced this charge before and would appreciate transparency regarding these deductions in policies. I purchased items for my little brother's birthday, specifically for his MacBook. I kindly request the £1 be refunded promptly, and the items delivered as promised by Amazon. Failure to do so may result in the cancellation of my account.

I recently received a returned reminder for a Hauptstadtkoffer -X-Kolln suitcase due to a faulty lock. We received the replacement and returned the faulty item following the provided instructions on May 13th. I've tried contacting Amazon using the telephone numbers provided, but unfortunately, none of them are working as the numbers have been changed without any updates on the website. I kindly request the new contact number to talk to someone over the phone and track the missing item, to avoid being charged for the replacement. I hope to hear from you soon to resolve this frustrating situation.

I received an email from Amazon on Friday morning stating my email address had been changed without my request. I contacted Amazon immediately and they assured me the issue would be addressed. However, I am now locked out of my account and unable to access my purchases and Kindle library. I am concerned about the security breach as my payment information is linked to the account. Despite contacting Amazon, I have not received a response since yesterday. This situation has caused me significant stress and has shaken my trust in Amazon. I am seeking an apology, the restoration of my account access, and compensation for the Kindle content I have purchased over the years. I request a prompt resolution to this matter and prefer communication through this email for record-keeping purposes.

I placed an order with a different billing address than the one registered to my mum's card, which she knew about. My account got blocked, and I've provided the necessary details as requested. The original delivery date for the main part of my order was today. I live in Mallorca, so the items don't ship here, and I had to send them to the UK for forwarding. One of the items is a double pram that I'll need in two weeks, and I'm concerned it won't arrive in time due to this issue. I hope for a prompt response. The three orders affected are: Order #[redacted]-[redacted], Order #[redacted]-[redacted], and Order #[redacted]-[redacted], all placed on May 20th.

On Monday, May 20th, I made two orders: a Futura 2 Slice Russell Hobbs Roaster at 1:18 and a [redacted] 2 Slice Russell Hobbs Toaster at 1:29. I later realized the error and canceled both orders. Subsequently, on Tuesday the 21st, I ordered a Futura 2 Slice Russell Hobbs Toaster, which arrived on Wednesday the 22nd. Upon reviewing my bank account, I noticed that Amazon charged me £20.00 on Tuesday the 21st for the toaster, which should have cost £14.99. It seems there may be an overcharge of £5.01. Furthermore, I noticed that I have been automatically enrolled in Amazon Prime. I do not require this service and would like to be removed from the subscriber list.

I believe my account has been compromised as I received an unexpected order confirmation from Amazon and have been charged £[redacted] for an item I did not purchase. Additionally, my password has been changed without my knowledge. I have attempted to reset my password, but have not received the code, possibly due to work server issues. I am concerned that the hackers may change my password again. Strangely, the unauthorized activities do not reflect on my btinternet.com account but on my Microsoft email, which I rarely check. Please contact me at 0[redacted] or text me at 07[redacted]50 as my mobile is currently out of service. Thank you. - Mervyn B.

Hello, I recently purchased a Gigabyte GA-X299 Designare EX Intel X299 Mainboard Socket [redacted] (GA-X299 DESIGNARE EX) with Order ID: [redacted]-[redacted]. Unfortunately, I have been notified that there was a price error on the product I ordered, which occurred when the stock was uploaded to Amazon. Due to this, they are requesting that I cancel my order for a full refund. They have also offered a 2% discount on my next order as compensation. I originally purchased the item in good faith and would prefer not to cancel as it was not my mistake. I am unsure of what to do in this situation. Thank you. - Damien

I am reaching out for assistance in unlocking my wife Leanmary Roa Rivero's Amazon account. We are currently in London, England, working at the Kew Botanical Garden and have been using the account for purchases. The account belongs to my wife, but the credit card belongs to Pablo Lozano Carpio, ending in [redacted]. The billing address associated with the card ending in [redacted] is Puerto Napo, Tena; Sector San Gabriel, house without a number. Our current location is at Brentford, Kew Eye Tower, Ealing Road, TW8 0FL, Adagio Building, Apartment number [redacted]. We seek your assistance in unlocking the account to ensure the safety of our purchases and deliveries. Our London telephone number is [redacted]8. Thank you for your help. PL

Hello, I am experiencing difficulty accessing my account due to a pending confirmation of my billing details for my Mastercard ending in 72. To assist in reinstating access, please promptly submit the required information listed below to the secure fax line provided: -- A copy of the statement for the payment card used, inclusive of the billing address -- The last two digits of the payment card -- Your full name, contact number, and email address Access the Amazon.co.uk Help page to locate the fax number: www.amazon.co.uk/faxrequests The submitted fax will be securely converted into an electronic image for privacy protection. For added security, only a designated team of account specialists will handle your billing data. While Customer Service can verify this email's authenticity, they are unable to access your fax or provide additional details. Kindly include details such as your order number, email address, and phone number in your correspondence. Sincerely, Account Specialist Amazon.co.uk I have sent multiple emails and faxes but have yet to receive assistance. My account remains locked.

I purchased a Xolo Era X4 mobile phone for Rs. [redacted] from Amazon on April 17, [redacted]. It stopped working on 11th May while I was using it. I tried calling Amazon customer care continuously, but the line was always busy. After a week, a customer care representative finally answered and told me to take the phone to a service center since it has a one-year warranty. When my brother went to the service center, they said the phone was old and had already been repaired, so they refused to fix it. They advised me to email Amazon for further assistance. I have emailed multiple times, but all my emails have been rejected. I am very distressed, please help me. Either repair my phone, exchange it for a new one, or guide me on how to proceed with a consumer complaint form. Please help.

I purchased an online gift card for my daughter living in London. However, when I got the confirmation email from Amazon.uk, it mentioned that the card was sent to a different address than the one I provided. The email address it was sent to is not in use by my daughter. The transaction is under my name, Mitzy S. Hill, order#[redacted]-[redacted], to [redacted] It was mistakenly sent to [redacted] The amount is $[redacted].97 in US dollars. I am requesting the transfer to the incorrect email address to be stopped and the gift card to be resent to the correct address I originally entered.

I have been an Amazon seller for the past 5 years with Starlight Packaging sales of approximately £40,[redacted] a month. On May 15th, my account was temporarily suspended due to issues with 3 products. I provided a detailed explanation and on the 16th, Amazon requested information on 1 product and a plan of action. By the 17th, I sent detailed information with proof of ownership, which I had to resend on the 20th. Since then, I have only received standard emails assuring contact without any real response. Despite contacting customer services three times over the weekend, I was told there was no help available until Monday. Amazon Sellers Central contacted me on a Saturday, stating they were still waiting for information, even though I had already sent it on the 17th and again on Saturday. This situation is causing me significant stress and may lead to me going out of business. Any assistance would be greatly appreciated. Thank you. Rob P. Starlight Packaging

Good afternoon, After several emails to Amazon's <[redacted]> and numerous complaints regarding product issues, I have received a total of six notifications since my account was suspended, all dated from May 25th. These complaints are duplicates of the original three complaints and were all addressed by Amazon by May 17th, despite being resent on May 20th, 25th, and 27th. I have provided all necessary information, including proof of purchase, authorization letters, and images for verification. Although I understand the need for Amazon to take these allegations seriously, it is evident that I have addressed all issues satisfactorily. What particularly upset me was the lack of communication from Amazon until I expressed my frustration. I urge Amazon to reinstate my selling privileges promptly to avoid impacting my business negatively. Sincerely, Rob Podmore from Starlight Packaging.

Hello, I need assistance with a recent transaction on my Mastercard statement. On May 21st, an amount was charged to Amazon Prime*MN1T90B64 amzn.co.uk/pmLUX for £7.99. Despite contacting Amazon, I was directed to reach out to Amazon UK. I always keep track of my online purchases by saving payment receipts and email confirmations. However, the mentioned payment has left me puzzled as I cannot recall making any recent orders. My last purchase from Amazon was on March 25th, for a 45mm Rotary Cutter with additional blades from seller Tasiro for £13.99. The return window for this item closed on April 25th. I would appreciate clarification on the recent £7.99 charge as I am uncertain about its origin. Thank you for your prompt attention to this matter. Best regards, D. Moore

I am writing to request assistance from Amazon for my sister who is battling terminal Motor Neuron Disease. With a prognosis of four years to live, her rapid deterioration has left her without the use of her hands and arms, relying on a wheelchair for mobility, and necessitating a hospital bed in their front room. Watching television brings her solace amidst her challenges. As she will be spending significant time in bed, we are in need of a television for her. Unfortunately, the financial strain prevents us from purchasing one due to her partner's income disqualifying them from financial aid. A TV with a screen size over 32" would be ideal for her comfort. We managed to install a wet room through crowdfunding, which you can verify by searching for Jane Tilsley on Google. Your consideration and support would mean a lot to our family in this difficult time. Warm regards, Janet Lawton.

I purchased two king-size memory foam mattresses from Sleepkings for £[redacted]. I contacted them through Amazon to arrange a return and dropped off the mattresses on Saturday, May 25th at 10:30 a.m. An Asian man at the premises assured me they would process the refund on Tuesday due to the bank holiday. When Sleepkings inquired about the return, I called and encountered an unprofessional, rude man who demanded the name of the person I returned the mattresses to. This experience has been disappointing, and if I don't receive the promised refund, I will escalate the issue by contacting my bank and Visa for protection. It's unfortunate that such a negative encounter has tarnished my experience, especially as an Amazon Prime member. I'm hesitant to engage with Sleepkings further to avoid further escalation.