I returned a defective kids kindle to yourselves which was received on March **rd. This...

GetHuman2678681's Complaint issue with Amazon.com (UK) from April 2019

Help with my Amazon.com (UK) issue
Top Tip from another customer
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The issue in GetHuman2678681's own words
I returned a defective kids kindle to yourselves which was received on March **rd. This morning I received an email informing me that I had been charged *** pounds for the kindle because you never received it. I phoned to explain this and after ** minutes on the phone I managed to get a refund from a very unhelpful supervisor.*So I wasted ** minutes trying to get a refund for something that should never had been taken from my bank and what is worse I have to wait up to * days for my refund to go back into my bank.I trust this is not the way Amazon wishes to conduct business with valued customers—I have shopped with you for a long time and have never encountered such treatment before. I would welcome how you propose to prevent a similar situation from recurring. I look forward to hearing from you.**Regards**John

GetHuman2678681 did not yet indicate what Amazon.com (UK) should do to make this right.

How GetHuman2678681 fixed the problem
they fixed not a thing, be as well banging my head off a wall. Now makes me think twice about shopping at amazon.
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Amazon.com (UK)

Complaint issue
Reported by GetHuman2678681
Apr 4th, 2019 - 2 years ago
Fixed
GetHuman2678681 shared how to fix
Seen by 4 customers so far
Similar issue to 15933 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account

Timeline

GetHuman2678681 started working on this issue
Apr 4th, 2019 11:08am
GetHuman2678681 indicated the issue is not fixed yet.
Apr 4th, 2019 11:09am
GetHuman2678681 indicated the issue is not fixed yet.
Apr 4th, 2019 3:57pm
GetHuman2678681 confirmed the issue is fixed. Hooray!
Apr 5th, 2019 11:24am
GetHuman2678681 confirmed the issue is fixed. Hooray!
Apr 7th, 2019 11:42am