There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-mlnscp's own words
Order number ***-*******-********This was a duplicate order sent in error, by yourselves, I refused to take delivery of this item and I was notified that it had been returned to you and was awaiting the refund. Today I was notified that I will receive a refund of ZAR *.** This is NOT acceptable - We expect a FULL refund as the price was over $***. PLEASE FIX THIS IMMEDIATELY This is not what a customer expects from Amazon*Bruce Wilson
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