I returned a fishing rod that arrived broken and the post office said it would cost...

GetHuman2599386's customer service issue with Amazon.com (UK) from March 2019

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The issue in GetHuman2599386's own words
I returned a fishing rod that arrived broken and the post office said it would cost £**.** to return it. I checked with Amazon first and was assured I would be refunded this in full . I have only been refunded £*.**. Please see attached transcript.***Hello,**Here's a copy of the chat transcript you requested: **Initial Question: I received a fishing rod yesterday but it was broken and the bag it was in has a hole in it, it looks second hand. I requested a return and printed the label off, packed it back in the original packing and took it to the post office this afternoon. They have requested £**.** to return it to Amazon because of the size of the box.Can I get it picked up by the Hermes that delivered it, I payed £*.** packing to you** ****:** PM GMT Ishan(Amazon): Hi ! Welcome to Amazon Customer Service. My name is Ishan, and I am happy to help you today. ***Am I chatting with Elaine Pearse?****:** PM GMT Elaine Pearse: Yes***:** PM GMT Ishan: Thank you for the confirmation. ***I am really sorry to hear that. Please accept my sincere apologies. I will certainly try my best to help you regarding this. ***May I have the order number, please ? *****:** PM GMT Elaine Pearse: Where will I find that***:** PM GMT Ishan: Is this the item? *Shakespeare Sigma Wand Rod - Red, ** Ft ****:** PM GMT Elaine Pearse: ***-*******-******* yes, this is the number***:** PM GMT Ishan: I have checked and would like to inform that the item is sold and fulfilled by Amazon thus the best I can do is by providing you with refund or replacement whatever you prefer. Please let me know what will you prefer. ****:** PM GMT Elaine Pearse: refund please***:** PM GMT Ishan: Just to confirm you wish to return the item for complete refund. Am I right? ***:** PM GMT Elaine Pearse: Yes***:** PM GMT Ishan: I am sending you a label in the email. You need to return the item on your own by paying postage. Whatever you will pay we will refund you that. WIll that be fine? ***:** PM GMT Elaine Pearse: Yes, but the post office said it will be £**.** to return it, I have already printed the label off for returning it to you but the cost of posting is too high.***:** PM GMT Ishan: Not an issue. Whatever you pay do let us know and we will process complete refund for you. And since you faced alot of issue we will provide you fast delivery free of cost for future order of *-* items fulfilled by Amazon. Will that be fine?***:** PM GMT Elaine Pearse: Ok, but can you send me an email conformation that Amazon will refund the full cost of £**.** that I will incur to return the damaged rod.***:** PM GMT Ishan: Absolutely. Not an issue. Please bear with me***:** PM GMT Elaine Pearse: ok***:** PM GMT Ishan: I have made the email and will send you once the chat ends. *Did I address all of your concerns? I just want to make sure you feel happy with the service you received today.******:** PM GMT Elaine Pearse: Yes, thank you for that, I will take the box back to the post office after work tomorrow. ***:** PM GMT Ishan: I will send you an email once the chat ends. I will highly appreciate you for visiting the email once the chat ends. ****Please click the "End Chat" link to close this window. You'll then be asked to complete a quick survey and provide comments about your experience. We hope to see you again soon!* * * ***Thank you.*Amazon.co.uk* ***This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman2599386
Mar 26th, 2019 - 24d ago
I have an issue with Amazon.com (UK) too
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GetHuman2599386 started working on this issue
Mar 26th 7:54pm