The mattress I ordered has just arrived and there is some damage and marks on the botto...

GetHuman-kwylie's customer service issue with Amazon.com (UK) from March 2019

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The issue in GetHuman-kwylie's own words
just unpacking it ... The mattress I ordered has just arrived and there is some damage and marks on the bottom of it.*Order * ***-*******-*******.*The damage is not serious as the memory foam mattresses are not made to be turned over, but it should have arrived in perfect condition. I have a photo of the damage and marks if you can give me a method to send it to you.
A partial refund would be ok as the item is still useable
Been a customer for several years
no
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Amazon.com (UK)

*ft Memory Foam Mattress Order * ***-*******-*******
Customer service issue
Reported by GetHuman-kwylie
Mar 12th, 2019 - 5 mons ago
I have an issue with Amazon.com (UK) too
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Seen by 7 customers so far
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Items needed
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Timeline
GetHuman-kwylie started working on this issue
Mar 12th 12:06pm