Amazon UK Customer Service Issues

I am still getting charged twice for Amazon Music at £9.99 each and for Amazon Prime at £7.99. Even though I attempt to use the app, it prompts me to make additional payments. These are card transactions, not direct debits or standing orders. I previously discussed this issue and was told to contact my bank for refunds. However, my bank says that since it's a card transaction, Amazon Music should refund the excess charges. My contact number in the UK is [redacted]4.

I received an error message stating that no account exists with my email address. This is definitely not accurate as I have been buying regularly for years, including just a few weeks ago. I don't want to create a new account and lose my purchase history. I haven't tried to change my email, but I did recently change my password. This is worrying. Please provide guidance.

I placed several orders on Friday. One of them was my usual Quick Mist Double Spray for £19.98. When I checked my bank account through PayPal, I noticed a total charge of £60-65 for all my orders. I have only received three out of the items I ordered, and I'm still waiting for the fourth, which is expected on Wednesday. Upon adding up the items again, I realized there is a shortfall of nearly £20 based on what was deducted from my bank account. It seems the Quick Mist order has been charged but not delivered. I am not very tech-savvy, so I hope this message reaches you. I will have to call you if this issue is not resolved. Thank you. - A.P.

Hello, I am writing regarding my order #[redacted]-[redacted] for a book that was scheduled for delivery around February 6, [redacted]. Upon tracking the order as it did not arrive, I discovered that it was returned to the sender on January 21, one day after dispatch, due to damage. It is disappointing that I had to initiate the follow-up as I expected some action from your end to address the issue. After contacting iparcel, I was informed that they are waiting on a new order confirmation from Amazon. Despite receiving automated responses, I have not been provided with a resolution and have had to handle all follow-ups to request a resending of the book. This entire experience has been quite perplexing as it seems like my order has disappeared. I look forward to a satisfactory resolution. Sincerely, C.R.

Subject: Important Information Regarding Your Amazon.co.uk Account Hello, It has come to our attention that there is an issue with the payment method linked to your Amazon.co.uk account. If the payment details do not match the information provided by your card provider, the payment may be declined. To avoid any disruption to your account, please update your payment method within two days. You can do this by visiting Amazon Payments through the Amazon.co.uk website. For more information on payment methods, you can refer to our Help pages. Please note that this email was sent from a notification-only address and cannot receive replies. Thank you for bringing this to our attention. Amazon.co.uk Customer Service

Hello, I recently attempted to cancel an order two days ago before it was shipped but received a dispatch confirmation email today. The discrepancy in delivery times prompted my cancellation request as the actual delivery time differed greatly from what was initially communicated by Baocity. Additionally, I have a previous order pending from the same company that hasn't arrived as scheduled today and appears not to be out for delivery yet. Despite my efforts to cancel the second order before dispatch, it was shipped, causing me great concern due to its substantial value. I have reached out multiple times seeking assistance with canceling and clarifying these issues but have faced challenges accessing support from Amazon directly. I kindly ask for a prompt resolution, a refund of approximately [redacted] pounds, and assurance that the order in question is canceled. Aligning delivery timelines between Amazon and their suppliers is crucial, as this experience indicates a significant disparity in expected delivery windows. I appreciate your attention to this matter and hope for a swift resolution. Sincerely, N.

Order Reference: SQ787950 on August 3, [redacted], Customer ID: C661602. Internet Reference: AZ[redacted]-[redacted]. The Linen Department at HP27 9PX delivered my order two days early to the wrong address. There were 3 parcels, all clearly labeled. Unfortunately, one parcel was short on cotton tape, and another contained fabric that did not match the description. During payment on PayPal, a double image appeared, raising concerns about my card being cloned. I suspect the delivery address may be involved in fraudulent activities. Returning the goods would be costly, causing me to lose money on postage and preventing me from continuing my work. I believe there might be a connection to a delivery scam involving individuals residing at no15.

Hello, I'm writing to express my disappointment with the inconvenience I faced trying to contact you. When I attempted to return my item at doddle, I encountered issues with the QR code, prompting me to re-book the return. I am attaching an image of the problematic code for your reference. As a long-time Amazon Prime member, I usually have no trouble with your services. Could you please assist me with this matter and suggest a more efficient way to reach you in the future? I found it discouraging to have to resort to this method for assistance after my unsuccessful attempt to reach you via phone. Thank you for addressing this issue promptly.

Subject: Concern about Incorrect Item Description I recently purchased a Sophie Conran gravy boat & stand from a "warehouse deal" on Amazon. Understanding it might have slight imperfections, the condition was still unacceptable. The stand arrived with significant damage, including a 1.5" broken section and additional .5" wide damage. The missing piece was not in the packaging, indicating it was a pre-existing issue before being listed. While the gravy boat is usable, the stand is not due to its noticeable damage. Considering this, I kindly request a credit of £5 to my account. I rarely raise concerns, so I believe it's fair to address this oversight. The listing's description as "used but usable" was misleading, as the stand's condition clearly renders it unsuitable for tableware purposes.

I recently received an email from Amazon.co.uk regarding my order status. The parcel containing the Reese's American Candy Gift Box is running late and now expected to arrive between March 15 and 19, despite most parcels being delivered within a day. I am disappointed with this delay as the gift was meant for a birthday today, and I paid extra for same-day delivery. I trusted Amazon to deliver on time, and the delay has left me feeling very unhappy. I hope they can expedite the delivery and ensure it arrives promptly for the recipient's special day. - J.S.

Three months ago, we had a distressing experience with an Amazon delivery. The delivery person accidentally destroyed an antique bench that held huge sentimental value to my family. Despite the initial shock, Amazon's customer service was helpful. However, the experience with Sedgwick, the insurer, was negative. They seemed intimidating and dismissive when I mentioned the discrepancy in service between them and Amazon. They mentioned differences in American customer service culture, which did not sit well with me. Now, Sedgwick only agrees to pay for the bench repair, not a replacement. Given the bench's authenticity, repair won't suffice. Everyone has noticed the significant damage caused. I hope Amazon can restore my trust by replacing the bench. I eagerly await Amazon's assistance in this matter. Please reach out via phone, as before, using the contact information on file.

On 16th February, I picked up an order from a local collection point to avoid waiting for delivery at home. Despite receiving notifications that my order was ready for collection at the Tesco local store on Silva Island Way, Wickford, I had to wait for almost 20 minutes as the post office inside was closed, and staff were occupied with training/cash counting behind glass windows. This experience was frustrating, and I promptly contacted Amazon on the same day to address my concerns. Amazon responded, assuring me that a customer service representative would reach out to me within 6 hours. However, it has been almost 4 weeks, and I still have not received any further communication from them.

Subject: Notification of Deceased Account To Whom It May Concern, I am writing to inform you of the passing of my late sister, Mrs. Tracey Welsh, on 08.03.[redacted], at the address provided. Enclosed, please find a copy of the Death Certificate for your records. I kindly request that you cease any correspondence sent to her email address associated with Amazon Prime and close her account. All her financial accounts have been temporarily suspended pending estate arrangements. Should there be any outstanding matters requiring attention, please reach out to me via the provided email or postal address. I would appreciate a confirmation of receipt of this notification. Thank you, K. Perkins

Hello. I believe I may have 2 Amazon accounts with you. Last year, I was informed that the £7.99 monthly charge was just for purchases, but upon checking, I discovered it was for my Prime account. Recently, I noticed a £79 charge on 3/12/18, linked to Amazon Prime, account ending in [redacted], possibly under Mitchel Cooper's name. I spoke to a representative who mentioned it was in my stepson's name, and he would need to cancel it. Mitchel tried to cancel but was told the £7.99 charge was under his name. This confusion led me to question how long I've been unknowingly paying for two Prime accounts. I'm open to discussing the issue by phone and would appreciate a call from a manager. Please reach out to me at [redacted]4. Thank you for your attention. - Angela E. Thompson

Subject: Issue Regarding Pre-Ordered Samsung s10plus and Delayed Delivery of Promotional Ear Buds I am reaching out to address a significant problem encountered with my recent online shopping experience. I pre-ordered the Samsung s10plus along with the promotional offer of a free pair of Samsung wireless ear buds. Despite receiving confirmation on 25th February that my pre-order was successful and the item would arrive on the release date of 8th March, I was surprisingly informed via email on the anticipated arrival date that the delivery was delayed until at least 1st April. Unfortunately, due to the necessity of having a working phone for both personal and professional reasons, I had to purchase the phone from another vendor with immediate delivery and subsequently cancel my Amazon order. Regrettably, this cancellation resulted in the loss of the promotional offer for the £[redacted] ear buds. Upon contacting Amazon's customer service through chat, I was offered a mere £5 as compensation, which I found to be inadequate considering the financial loss I have incurred. I believe that Amazon should have transparently communicated the potential delay for pre-ordered items to allow customers to make informed decisions. Consequently, I have decided to discontinue my Amazon Prime and Kindle Unlimited subscriptions as a consequence of this unsatisfactory experience. I am seeking appropriate compensation to mitigate the financial impact of losing the promotional ear buds. I trust that you will address this matter promptly. Thank you for your attention. Sincerely, Gavin G.

I have been an Amazon customer since [redacted] and also utilize the KDP service for my books. Recently, my five books were removed from KDP Select without explanation, and when trying to contact support to resolve this issue, I encountered a Daemon Failure notice. One of my titles, "Saturn's Child," was listed on Amazon KDP in May [redacted]. Sales have been slow as I focused on completing the full book series. I strongly believe in the benefits of having a series of books and have taken the time to edit and improve the quality of my work before launching a new series of five books on July 1, [redacted]. The series will include a Boxset and a physical version titled "Hawkmoon: The Terror by Night." I approach my writing professionally with degrees in English and experience in English Language Teaching. While my academic background has been beneficial, I needed time to transition into writing fiction. To launch my series successfully, I am seeking KDP support to offer free copies for reviews and return all my books to the platform.

I am currently seeking assistance in locating a missing parcel that was scheduled for delivery on March 11th but lacks a tracking number. Recently, I signed up for Amazon UK using my own name for the vouchers I received, as I typically utilize my husband’s account. The orders for "The Good Life" series 4 and Elemis Pro-Collagen Eye Cream have been successfully delivered, for which I am grateful. However, the Elemis Oxygenated Night Cream is yet to arrive, causing me concern due to its cost. I am struggling with the absence of a tracking number, making the process even more frustrating. My circumstances are delicate as my husband is currently in the UK, tending to his ill father, while I am in Tenerife. Given the difficult situation, I am eager to resolve this issue promptly without further complications. I reside at P.O. Box 83, Calle Laurel 2, La Primavera, El Sauzal, S.C. Tenerife [redacted], reachable at [redacted][redacted]. Your guidance on how to proceed in these circumstances would be greatly appreciated as I am uncertain about the next steps and when to escalate the matter of the missing parcel.

Order #[redacted]-[redacted] My order arrived a day earlier than the tracking information indicated, but I wasn't home to receive it. The package was left in the outbuilding. However, the Amazon record shows it was signed for, which is inaccurate as I did not sign for it. The packaging was damaged, and upon inspecting the 3 items I ordered, I noticed scratch marks and bumps that seem to indicate a quality issue. I tried to initiate a return using the Amazon web return service as stated, but after hours of searching for an address or customer service contact, I have been unsuccessful. The website keeps redirecting me to unhelpful pages, making the process frustrating. I'm eager for someone to reach out and assist me in resolving this matter promptly.

I recently purchased a corner sofa from Amazon, and I reached out to the company because I found the sofa uncomfortable with cushions that kept slipping off. I also inquired about a collection charge in an email, but I never received a response. I was then informed via email that a refund of £[redacted] was issued instead of the correct amount of £[redacted]. After speaking to customer service, they mentioned the sofa was in an unsellable condition, which is why it was returned. It was used only three times in our conservatory, but we found it uncomfortable and difficult to assemble. Ultimately, I was charged £[redacted] for the collection of the sofa, which was not suitable for its intended purpose. I hope for a resolution to this matter. Thank you.

My son purchased a Kindle Paperwhite as a Christmas gift for me, but it is malfunctioning with pages jumping randomly. Unfortunately, he couldn't arrange a return since the Kindle is registered in my name. It seems I need to transfer ownership back to him to resolve the issue. I am struggling to reach Amazon through any of the provided phone numbers, which is frustrating. I prefer not to transfer ownership and would appreciate speaking with a person over the phone for assistance.