Amazon UK Customer Service Issues

Hello, I recently placed an order and upon receiving it, discovered that the product was faulty. However, when I tried to find a way to return the item, it seems to have disappeared from my profile. This has happened to me once before, when an order for a heated clothes airer never arrived and couldn't be tracked online. Now, my current order for a Wavlink WiFi extender and a room heater has also vanished from my profile. The WiFi extender is not working properly, and I've been unsuccessful in getting it to function. I'd like to return the item but can't find any record of my order. Can you please help me trace my order? This situation is very distressing, and I'm feeling like I've been scammed by your company.

Subject: Payment Processing Hello Barry Blakeman, Thank you for using Amazon Pay for your purchase at MacSales.com (Other World Computing). You will receive a confirmation once your payment has been processed by MacSales.com. Order Summary: - Order Date: Tuesday, February 12, [redacted] 6:32:19 PM GMT - Amount: $1,[redacted].08 - Payment Method: Visa ending in **[redacted] - Amazon Pay Payment ID: P01-[redacted]-[redacted] - Merchant: MacSales.com (Other World Computing) - Merchant Order ID: A[redacted] - Merchant Email: [redacted] If you have any questions regarding your order, feel free to contact MacSales.com directly using the provided merchant information. You can also review your Amazon Pay payments by checking your account activity. Please note that this email is for notification purposes only and cannot receive replies. Thank you for using Amazon Pay. Best regards, MacSales.com (Other World Computing)

My Amazon UK account has been compromised, hacked, or stolen along with my ID, and I am unable to contact Amazon to report this. I received an email that appears to be a confirmation for an order placed by someone else named PAUL WEARING to an address I don't recognize. The email details an order for a Beauty Makeup Brush Set costing £99.95 with my credit card. I did not place this order, and I am concerned about unauthorized access to my account. The email advises not to reply, but I need urgent assistance from Amazon to address this issue promptly.

On November 30, [redacted], I placed an order for several items, including the "Yamaha YAS-93 Front Surround Soundbar System with Dual Built-In Subwoofers - Black" sold by Amazon EU S.a.r.L. priced at £91.66. While all other items arrived with minor delays, the Yamaha soundbar has consistently been delayed by approximately 2 weeks each time the delivery date nears. I feel uncertain about whether the item will ever be delivered, especially considering the current much higher price than when I purchased it. Is there a definitive plan to deliver this in-stock item? I am eager to know the real expected delivery date. Thank you, Laurence.

Regarding Order # [redacted]-[redacted], I paid £24.62 for a pot of paint from this Amazon supplier and was assured I would receive it by February 8th. However, it arrived late on February 12th, causing inconvenience as our decorator had to use a different product. I requested a refund but had to pay £13.75 for return postage, totaling £38.37. This is unacceptable as the delay was entirely the supplier's fault. I am requesting a full refund of my expenses. Additionally, I noticed my review on their site disappeared, which raises concerns about the legitimacy of their reviews. Thank you for addressing this matter.

Date: January 12, [redacted] Order Total: £21.66 Order Number: [redacted]-[redacted] Customer: Janet Anne Waterman Address: 9 Hankelow Close, Middlewich, Cheshire CW10 0RQ, United Kingdom I received a message stating that my order has been delayed. The message mentioned that the parcel has been returned to the seller without a clear reason. They offered a full refund due to this issue. I am concerned that this might be a scam. I hope to receive clarification on this matter soon to ensure I receive either the goods or a refund. Thank you, Janet Waterman

On or around January 11th, I placed orders for engineering tools for my engineering design business. These items were supposed to be delivered to my home address, which also serves as my office and workshop. The payment was made using a business debit card under the name of Richard Smalley, and the card ends in [redacted]. Our email address is "[redacted]," establishing a clear connection. Despite the card still being listed on our Amazon account and no indication of payment issues, the totaling £87.62 for 6 items did not reflect in the company's bank statement. To my surprise and disappointment, the amount was debited from my personal account ending in [redacted] instead. This was deceitful and possibly illegal. Though I can rectify the situation by reimbursing myself from the company, an apology is the least I expect. This incident has shattered my trust in Amazon, and I have no intention of making further purchases from their UK website. Ann Smalley

Hello Amazon Support, I am Homeguard EU, and I am having trouble accessing my EU account. Despite completing the KYC process, registering our brand on Amazon, and setting up VAT in amazon.co.uk, I am receiving an "Not Authorized" error message when trying to log in to sellercentral.amazon.co.uk. The screenshot attached shows the message for your reference. I noticed that only amazon.com, amazon.ca, and amazon.com.mx marketplaces are available, with the EU marketplace missing. I urgently need assistance with this matter. If further details are required, please let me know. Thank you for your prompt help. Seller has also provided a callback number +[redacted][redacted] in China for any necessary communication during business hours in that timezone.

Subject: Issue with Braun Series 5 5140S Men's Electric Foil Shaver Dear Sir/Madam, I am writing to report an issue with the Braun Series 5 5140S Men's Electric Foil Shaver I purchased from your store on November 22nd, [redacted]. The order number for this item is [redacted]-[redacted]. Recently, the shaver has stopped working despite multiple attempts to recharge it. When plugged in, it fails to function or recharge. After testing the charger and plug with another device successfully, I believe the problem lies with the shaver itself. As I do not own a printer, I am unable to print and use one of your returns labels for a refund. Could you please provide guidance on how I can return the faulty shaver to you for a replacement or refund? Thank you for your prompt attention to this matter. Sincerely, P. Warren Address: 7 Gingells Farm Road, Charvil, Reading, RG10 9DJ

I am following up on my request regarding Order # [redacted]-[redacted]. The recipient, Valerie C., is not satisfied with the color of the item. I requested a return and opted for drop-off at the nearby Preston Drove Post Office. However, instead of a regular label, a QR code label was provided. Could you advise on what Valerie needs to do next? I am looking forward to your response. If possible, please provide instructions on how to contact your customer service by phone from France. Thank you in advance for your assistance.

I kindly request that you remind your drivers to be more attentive during deliveries. Frequently, they mistakenly ring my doorbell at Canal Head House instead of Canal Head Cottage where the packages are meant to be delivered. I experienced another incidence today on February 20th involving a grey VW Transit van with the registration number GF18 UWD, with a driver and passenger both speaking an Eastern European language around 1pm. The passenger, wearing an FDT jacket, insisted on delivering a parcel to me despite my explanation that the delivery was incorrect. The driver also failed to provide me with the company's name and responded rudely to my concerns. This encounter was not only unprofessional but also aggressive on the part of the driver. I respectfully ask for further training to be provided to your staff for more professional conduct. Thank you.

I cancelled my Amazon Prime service on 13 April [redacted]. To my surprise, I recently noticed a charge for Amazon Prime*MB4VK1HN4 Continuity/Subscription Merchants on my credit card statement. When checking my Amazon account, it indicates that I am not a member and prompts me to sign up. I haven't used this card frequently, but I found I have been charged £7.99 monthly for Amazon Prime since May [redacted]. I am seeking a refund of £79.90 for the mistakenly charged Prime service since cancellation and to cease further charges.

I recently placed an order for two items online. I mistakenly ordered the wrong size for the main item and tried to cancel it right away. Despite your suggestion to refuse the items for return, I received the second item which was meant to qualify me for free delivery. However, as this item alone is below the required threshold, I must return it, even though I still want it. I tried to initiate the return process as instructed on your website by going to 'my orders' but could not locate the 'returns' button. My order number is [redacted]-[redacted]. Please advise on how I can proceed with the return and seek a refund for the item. Despite checking from my iPhone and then my iPad, I am encountering challenges with the return process. Your timely assistance is appreciated. Thank you.

I have been subscribed to Amazon Music at $3.99 per month for over a year. Recently, the payment stopped coming out of my bank account and is being deducted from my partner's account without warning. We attempted to set up payment from his account when we got the Amazon Echo in Christmas of '17, but encountered issues. Despite my card expiring this month, we are puzzled as to why the payment has now switched to my partner's account. We find it concerning that his details have been retained for so long without our consent. We contacted Amazon, but were unable to get a clear explanation and were denied access to a manager. I tried to cancel online but faced difficulties resetting my password. Any assistance with this matter would be greatly appreciated.

I am inquiring about an order I placed on Dec. 17, [redacted], consisting of 3 items for delivery in the UK. Despite my long history of successful deliveries to this address, this order faced issues. Although my Amazon account indicated delivery, I discovered on Feb. 19 that the items were not received by the resident. I promptly contacted Amazon online, unable to reach the recipient earlier due to special circumstances. Following my complaint, Neil from Amazon.co.uk reassured me on Feb. 20 via email that the books and tea will be replaced. Unfortunately, only 1 of the 3 items was redelivered after multiple unhelpful email exchanges. A manager named Agassi informed me today that the remaining 2 items could not be resent as 30 days had elapsed. Despite explaining the prior agreement to redeliver all items, he declined to refund or resend the items and abruptly ended the call. My subsequent hour-long call to Amazon UK and the efficient communication established emphasized the contrasting customer service experiences. Regrettably, the quality of Amazon's service has been subpar, leading me to reconsider using their services in the future due to unsatisfactory interactions with untrained customer personnel, potentially outsourced to the Philippines.

I need an update on my complaint, which has been ongoing since January. There have been lies, false information, and unnecessary requests for details. My uncle, who has learning difficulties and is a pensioner, should not be subjected to this treatment. It is unacceptable to expect him to provide information based on false details. A manager needs to step in to resolve this issue, as my uncle is not capable of completing the requests made. It is not right to treat pensioners in this manner.

I received an email on Sunday, February 24, informing me that I have [redacted] points available. However, when I tried to access the points redemption site provided in the email, it led me to different survey pages. After navigating through various surveys, I ended up being signed up for a free trial for "music play/movies," which I have no interest in. Despite not completing the trial signup, an email confirmation was sent. I contacted customer service, but the link provided to spend the points did not work. When I attempted to visit the suggested website directly, it redirected me to an American Express card application, which is not relevant to my situation. The emails and information provided have been confusing and have not helped me utilize my points effectively. It's frustrating to go through multiple sites and still not make progress. I hope this issue gets resolved soon as it's disappointing to have so much difficulty redeeming the rewards points.

I am frustrated by the lack of information provided by your website regarding the use of my [redacted] points. It should be simple to access the necessary details without having to navigate through multiple pages. Additionally, I am unsure about the status of a Samsung S9 Galaxy phone that I was supposed to receive after participating in market research. Despite following the instructions given, I encountered issues with inputting my shipping address on your site. I find the lack of user-friendly features concerning, such as the absence of customer service phone numbers and difficulties locating email contacts. There needs to be a more efficient way to address general inquiries or problems that do not pertain to orders specifically.

I received two £15 Amazon vouchers for my daughters' birthdays. One used £9.55 and the other approximately £13.50 but didn't note the exact figure. After their purchases, the remaining balances were saved. However, when attempting to use the leftover amounts on subsequent orders, the system indicated the vouchers were already used. Many platforms deduct the spent amount and allow the balance to be used later. Losing £6.50 out of £30, equating to 21%, is disappointing. I'm hopeful this error can be rectified by reimbursing the credit with new vouchers. The voucher codes are ZFBX-FHTB8B-VZRG for £13.50 spent and UJTJ-VQQ3Q3-QVVV for £9.55 spent. This issue needs urgent attention, especially since there are no terms requiring the entire amount to be spent at once. Hoping for a prompt resolution. Sincerely, Justine Rat

This process is becoming quite cumbersome. I am attempting to have Amazon retrieve an incorrect order from my residence - a heavy package that does not contain any of the items I had ordered. During my chat with Amazon, I expressed my frustration at having to handle the return of the heavy parcel, which I received mistakenly. Transporting it to a Post Office for the return, as per Amazon's protocol, is inconvenient due to its weight of approximately 23 kilograms, and the contents are not what I had purchased. I suggested Amazon should collect it from my house. The customer service representative, Kaavya, confirmed the return options available and mentioned the possibility of arranging a collection service for the return. Despite this, the link provided for the collection service was not practical as it did not accommodate parcels of this weight, and the necessary information for the return address was missing. I strongly believe Amazon should take responsibility for arranging and covering the expenses of this collection to efficiently resolve the issue.