Our new kindle won't charge. *I bought an all new Kindle paper white on January *th thi...

GetHuman-annrich's customer service issue with Amazon.com (UK) from February 2019

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The issue in GetHuman-annrich's own words
Our new kindle won't charge. *I bought an all new Kindle paper white on January *th this year. It arrived on the **th. we opened it* charged it* switched it on* then put it away for my daughters birthday. Didn't realise we had to keep it charged. Got it out today to find screen displaying battery image with exclamation mark inside. It won't charge at all and the charging light won't come on. It's * days after the final return date, we're so sad. we would like it fixed or replaced as we haven't even bought a book to go on it yet. please help.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-annrich
Feb 17th, 2019 - 8 mons ago
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GetHuman-annrich started working on this issue
Feb 17th 10:10pm