Hello. I hope that you can help me. **I have forgotten my password and I need to rese...
GetHuman2226972's customer service issue with Amazon.com (UK) from February 2019
Help with my Amazon.com (UK) issue
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The issue in GetHuman2226972's own words
Hello. I hope that you can help me. **I have forgotten my password and I need to reset it. However, the security question asks for the expiry date on a bank card that I no longer have - so I am unable to answer the question. **I have telephoned customer services - this was a difficult and lengthy conversation, due to the language barrier. After the conversation, the lady sent me a link to reset my password - and this also contained the security question about my old bank card. **I am going round in circles, here. Can somebody please help me to reset my password without asking security questions about a bank card that I no longer have as it was destroyed months ago?**Many thanks and kind regards**Michelle Kevill
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