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The issue in GetHuman2345629's own words
My daughters were given £** Amazon vouchers for their birthdays. One spent £*.** and the other spent approx £**.** (don't have that exact figure). They used their vouchers and made a note of what they had left. When they went to make a subsequent order using the outstanding amounts on their vouchers, it said the vouchers were already used and they couldn't use them again. Everywhere I know of these days just takes the amount off the voucher that you've spent and then you can use the remaining credit at another time. Especially in today's technological world, this isn't really acceptable. Between the two of them, they have lost £*.** out of £** - that's **% of the value. Some may call that corporate theft but I'd like to think it was just a mistake and look forward to you reimbursing that credit with another voucher.*The voucher codes of their vouchers are:*ZFBX-FHTB*B-VZRG - £**.** SPENT*UJTJ-VQQ*Q*-QVVV - £*.** SPENT*I look forward to this being resolved quickly as it's a big disappointment for the children - especially when there's nothing in the Ts&Cs that says you have to spend the whole amount in a single purchase.*I look forward to hearing from you very soon.*Justine Rat
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