My daughters were given £** Amazon vouchers for their birthdays. One spent £*.** and th...

GetHuman2345629's customer service issue with Amazon.com (UK) from March 2019

2 views
 | 
13574 similar
 | 
0 following
Help with my Amazon.com (UK) issue
First: share to improve GetHuman2345629's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2345629's next move: call Amazon.com (UK).
The best way to get your problem resolved is to tap the button below to start calling Amazon.com (UK). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2345629 may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman2345629's own words
My daughters were given £** Amazon vouchers for their birthdays. One spent £*.** and the other spent approx £**.** (don't have that exact figure). They used their vouchers and made a note of what they had left. When they went to make a subsequent order using the outstanding amounts on their vouchers, it said the vouchers were already used and they couldn't use them again. Everywhere I know of these days just takes the amount off the voucher that you've spent and then you can use the remaining credit at another time. Especially in today's technological world, this isn't really acceptable. Between the two of them, they have lost £*.** out of £** - that's **% of the value. Some may call that corporate theft but I'd like to think it was just a mistake and look forward to you reimbursing that credit with another voucher.*The voucher codes of their vouchers are:*ZFBX-FHTB*B-VZRG - £**.** SPENT*UJTJ-VQQ*Q*-QVVV - £*.** SPENT*I look forward to this being resolved quickly as it's a big disappointment for the children - especially when there's nothing in the Ts&Cs that says you have to spend the whole amount in a single purchase.*I look forward to hearing from you very soon.*Justine Rat
GetHuman2345629 did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman2345629 fixed the problem
We are waiting for GetHuman2345629 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2345629 fixes it.
This email address isn't valid

Amazon.com (UK)

Customer service issue
Reported by GetHuman2345629
Mar 1st, 2019 - 3 mons ago
I have an issue with Amazon.com (UK) too
Not resolved
Seen by 2 customers so far
Similar issue to 13574 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2345629 started working on this issue
Mar 1st 10:07am