I unsubscibed to Amazon prrime and Amazon music. To my dismay I am unable to get rid of...

GetHuman2145390's customer service issue with Amazon.com (UK) from February 2019

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The issue in GetHuman2145390's own words
I unsubscibed to Amazon prrime and Amazon music. To my dismay I am unable to get rid of the Amazon music browser which I do not remember downloading myself. I haver tried all sorts including assistance from the customer service om line. This amazon music browser will not go away. IT IS A VIRUS. I have removed all amazon prime and music files from my computer. I have uninstalled it. Yet the music browser comes on every time my computer is switched on.*The amazon music browser virus is really bugging me. Please remove it from myu computer.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman2145390
Feb 6th, 2019 - 4 mons ago
I have an issue with Amazon.com (UK) too
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GetHuman2145390 started working on this issue
Feb 6th 11:51am
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Feb 6th 11:54am