Cancellation not refunded

GetHuman2036100's customer service issue with Amazon.com (UK) from January 2019

6 views
 | 
10762 similar
 | 
0 following
Help with my Amazon.com (UK) issue
First: share to improve GetHuman2036100's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2036100's next move: call Amazon.com (UK).
The best way to get your problem resolved is to tap the button below to start calling Amazon.com (UK). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2036100 may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman2036100's own words
Hi, **Order ID: ***-*******-*********I purchased an item on the **th Jan and immediately cancelled it (as I wanted to change the delivery option). The item correctly shows as cancelled but the card was immediately charged and has not been refunded.**Can you arrange an immediate refund?**Also, I'm surprised that the card was charged at all. Surely the charge shouldn't happen until the item is dispatched?**Cheers,**Russell
GetHuman2036100 did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman2036100 fixed the problem
We are waiting for GetHuman2036100 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2036100 fixes it.
This email address isn't valid

Amazon.com (UK)

Cancellation of purchase
Customer service issue
Reported by GetHuman2036100
Jan 25th, 2019 - 3 mons ago
I have an issue with Amazon.com (UK) too
Not resolved
Seen by 6 customers so far
Similar issue to 10762 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2036100 started working on this issue
Jan 25th 9:50am