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The issue in GetHuman2036100's own words
Hi, **Order ID: ***-*******-*********I purchased an item on the **th Jan and immediately cancelled it (as I wanted to change the delivery option). The item correctly shows as cancelled but the card was immediately charged and has not been refunded.**Can you arrange an immediate refund?**Also, I'm surprised that the card was charged at all. Surely the charge shouldn't happen until the item is dispatched?**Cheers,**Russell
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