Cancellation not refunded

GetHuman2036100's customer service issue with (UK) from January 2019

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The issue in GetHuman2036100's own words
Hi, **Order ID: ***-*******-*********I purchased an item on the **th Jan and immediately cancelled it (as I wanted to change the delivery option). The item correctly shows as cancelled but the card was immediately charged and has not been refunded.**Can you arrange an immediate refund?**Also, I'm surprised that the card was charged at all. Surely the charge shouldn't happen until the item is dispatched?**Cheers,**Russell
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Cancellation of purchase
Customer service issue
Reported by GetHuman2036100
Jan 25th, 2019 - 3 mons ago
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Seen by 6 customers so far
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GetHuman2036100 started working on this issue
Jan 25th 9:50am