My husband and I both have Amazon accounts. His is Prime. I cancelled my Prime account...

GetHuman2031888's customer service issue with (UK) from January 2019

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The issue in GetHuman2031888's own words
My husband and I both have Amazon accounts. His is Prime. I cancelled my Prime account after multiple blunders on Amazon's account. We live in a tower block, and several times now, we have buzzed the delivery person in, only for him or her to leave the package in the lobby and not make the huge effort of taking the elevator to the fifth floor to deliver it to us. In the time it takes to realize the delivery person has done that and go downstairs, someone else could easily have picked up the package. I want to talk to an actual human being. My husband bought me a book that the delivery person just left in the lobby. This is unacceptable.
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Customer service issue
Reported by GetHuman2031888
Jan 24th, 2019 - 3 mons ago
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Seen by 2 customers so far
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GetHuman2031888 started working on this issue
Jan 24th 6:50pm
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Jan 24th 6:53pm