I refused an order because it was too late to cancel it (I accidentally ordered two of...
GetHuman1968409's customer service issue with Amazon.com (UK) from January 2019
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The issue in GetHuman1968409's own words
I refused an order because it was too late to cancel it (I accidentally ordered two of the same product) but the courier took the extra package then marked as delivered (status says 'handed to customer'). He refused to let me fill out any paperwork at the time and at no time did he ask for a signature. The item is still showing up as delivered, yet he took the parcel back! I've tried to use your online system and have heard nothing back. I'm out of pocket and can only assume that the courier spotted an opportunity to take the product (a dog bed). Could someone please investigate this??
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