£** has been taken from my bank account for a year of amazon prime. I have not signed u...

GetHuman1968177's customer service issue with Amazon.com (UK) from January 2019

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The issue in GetHuman1968177's own words
£** has been taken from my bank account for a year of amazon prime. I have not signed up for this now or in the past. So I am confused as to how they have my details and why they have charged me £** for an account I do not own. I cannot get onto my amazon prime account to cancel this as I have not set one up therefore I would like a refund. I also did not receive an email before they charged me this money, which are usually sent to customers before proceeding to take the payment.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman1968177
Jan 15th, 2019 - 9 mons ago
I have an issue with Amazon.com (UK) too
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Seen by 3 customers so far
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GetHuman1968177 started working on this issue
Jan 15th 11:35am