order **********-******* I put in a claim for this order but the seller has asked me t...

GetHuman-aphanima's customer service issue with Amazon.com (UK) from January 2019

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The issue in GetHuman-aphanima's own words
order **********-******* I put in a claim for this order but the seller has asked me to withdraw this saying they will refund me in full if I do so. They say it could adversely affect their business which I wouldn't want to happen. I am disabled and this cushion is exactly what I need. They just didn't send the colour pictured which I ordered and the red one they sent does not match my furnishings. All I want is my original order I do not want to create problems. Also as I paid by gift card, how could they refund me ?
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-aphanima
Jan 15th, 2019 - 9 mons ago
I have an issue with Amazon.com (UK) too
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GetHuman-aphanima started working on this issue
Jan 15th 11:24am