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The issue in GetHuman-peterinn's own words
On **th December I was promised a refund of £**.** for my Amazon Prime membership - please see below the record of the conversation I had. I have not received it and in addition have been charged for December. Why is this? Can you please get back to me soonest confirming the refund has been arranged and that my subscription to Amazon Prime has now been cancelled.*****P.D. Innes**it says I'm not a member. Ideally, I'd like to cancel it and get a refund.* Alternatively, I want to be registered as a member.* **:** AM GMT Dennis Jairo (Amazon): Thank you for contacting Amazon. My* name is Jairo. I understand that you want a full refund for prime* membership. Don't worry, by the end of this chat, all your concerns will be* resolved. Am I chatting with P.D. INNES?* **:** AM GMT P.D. INNES: Yes* **:** AM GMT Dennis Jairo : Good morning. Let me go ahead and cancel your* prime membership and issue you a full refund of *.**.* **:** AM GMT P.D. INNES: I want more than *.**. I've been paying that* monthly for about two years* **:** AM GMT Dennis Jairo : Oh, I see. Upon checking here, I can see that* you are paying for monthly. In this case, If I may ask, how many months you* want to be refunded?* **:** AM GMT P.D. INNES: As many as possible! I don't think I've used it* for about two years.* **:** AM GMT Dennis Jairo : Thank you so much. Let me check how many months* is still eligible for a refund.* **:** AM GMT P.D. INNES: Thanks.* **:** AM GMT Dennis Jairo : Thank you for waiting. Upon checking, I can* confirm that there would be * months that are still eligible for a refund* and that would be a total of **.** pounds.* **:** AM GMT P.D. INNES: Perfect. Many thanks.* **:** AM GMT Dennis Jairo : Thank you so much. Please, let me know if* there's anything else that I can help you with. I want to make sure all* your concerns are resolved by the end of this chat.* **:** AM GMT P.D. INNES: No. That's it. Thank you.* **:** AM GMT Dennis Jairo : If that's everything for now. My pleasure to* assist you and thank you for chatting today. Please click the End Chat* link to close this window. You'll then be asked to complete a quick survey* and provide comments about your experience. Take care and have a lovely day!* Badgers Barn* Chilson* Chipping Norton* OX* *HU
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