On Tuesday**th December ****, the above order was delivered. The delivery man ( I will...

GetHuman-jtmcmaho's customer service issue with Amazon.com (UK) from January 2019

3 views | 9209 similar | 0 following
Help with my Amazon.com (UK) issue
Did that get it fixed?
Waiting to see if GetHuman-jtmcmaho fixed the issue with our suggestion.
The issue in GetHuman-jtmcmaho's own words
On Tuesday**th December ****, the above order was delivered. The delivery man ( I will say man and not person as it was a man) knocked, did not give time for my daughter to answer the door and opened the front of my house and put the parcel in the hall. **At the time, my young daughter and our two dogs were alone in the house.**I immediately telephoned Amazon when I heard what had occurred, after several apologies the service representative (male) informed me Amazon would contact the delivery service, Hermes in this case and have them contact me with a reason for such totally unacceptable behaviour. **I never did receive that call!**I subsequently telephoned Amazon on the *rd January **** to follow this up and find out why I had not been called considering the time passed. The girl I could barely understand and she most certainly did not understand me, as I firmly asked that Hermes contact me forthwith and they have not.**I realise the delivery companies are not part of Amazon but they act for Amazon and when told I would be telephoned then I should be.**I would like that telephone call from Hermes, as promised.**In-addition, the "good-will" gesture of a discount on my next order to be honoured without the conditions attached, that I was only informed of when I spoke to Amazon on the *rd January ****.**Yours faithfully,**John McMahon

GetHuman-jtmcmaho did not yet indicate what Amazon.com (UK) should do to make this right.

How GetHuman-jtmcmaho fixed the problem

We are waiting for GetHuman-jtmcmaho to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jtmcmaho fixes it.
This email address isn't valid

Amazon.com (UK)

Customer service issue
Reported by GetHuman-jtmcmaho
Jan 10th, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 9209 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account

Timeline

GetHuman-jtmcmaho started working on this issue
Jan 10th, 2019 12:58pm
GetHuman-jtmcmaho indicated the issue is not fixed yet.
Jan 10th, 2019 12:58pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies