I wanted to do Live Chat but can't find a way! *Please could you help me?I have lost...

GetHuman1924030's customer service issue with Amazon.com (UK) from January 2019

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The issue in GetHuman1924030's own words
I wanted to do Live Chat but can't find a way! *Please could you help me?I have lost * Fitbits bought from you due to the strap coming undone. I've contacted Fitbit and Fit Bit community to report the problem. *Somebody replied from the community telling me that Fitbit has not sold Charge * for months, and the strap coming undone and the Fitbit falling off seems to be an issue. However I bought "charge *" a month ago ( Dec *th) from Amazon to replace the first that fell off! *I would return the Fitbit but of course I can't ! *My review is below . I am Melanie Gregory . *MY REVIEW ON AMAZON UK* I have bought *x Fitbit Charge *.*I purchased my first Fitbit Charge * in July and it simply fell off my wrist in November and I never found it again.*I was annoyed to have to buy a replacement so soon but I had been very happy with my Charge * so I bought another Charge* and an additional wristband.*I have now lost my replacement which I have only had for just over a month.... it simply fell off my wrist and it is lost.*I’ve now looked at the postings by the “Fitbit community” and realise this is a common problem!*Although I really like the device ( I would give the actual device * stars) I think the problem with the strap falling off needs to be addressed ( The wrist bands do not deserve any stars as they simply are not fit for purpose).

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Amazon.com (UK)

Customer service issue
Reported by GetHuman1924030
Jan 8th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 9004 others
0 customers following this
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Timeline

GetHuman1924030 started working on this issue
Jan 8th, 2019 6:10pm

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