Please help. I ordered goggles through I—Sports pro and they arrived but broke very soo...

GetHuman1891505's customer service issue with (UK) from January 2019

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The issue in GetHuman1891505's own words
Please help. I ordered goggles through I—Sports pro and they arrived but broke very soon after! Not good. I emailed the manager who promised to send another pair of goggles and to date nothing and he hasn't replied to emails. I don’t want to nag him so thought I would email yourselves. **Last contact with him - **Hi Candice,**Thank you for contacting us and I am so sorry the strap happened. Please pass on your apologies to your daughter for us.**I would like to send you a replacement set of goggles if this is ok? Would you be able to send me your order number and I can arrange to get a new set sent out as soon as possible.**Kind regards,**Jason Clifford **Please can you investigate as this is very frustrating. **Regards *Candice
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Customer service issue
Reported by GetHuman1891505
Jan 3rd, 2019 - 4 mons ago
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GetHuman1891505 started working on this issue
Jan 3rd 10:18pm