Hi,**I've received a lock today that I would like to exchange for another color. Amazon...

GetHuman-talieth's customer service issue with Amazon.com (UK) from January 2019

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The issue in GetHuman-talieth's own words
Hi,**I've received a lock today that I would like to exchange for another color. Amazon is, however, charging a return fee of £*.** for that. I did not have to pay an initial shipping fee. Why for a return? I've always been super happy with Amazon services but this is one takes me a bit by surprise. Can you please assist?**Item ordered: Kryptonite Evolution Mini-* Lock with Flex Cable and Bracket - Orange, *-Inch**Item I wish to have instead (white): https:**www.amazon.co.uk*Kryptonite-Kryptolok-Mini-*-U-lock-White*dp*B**LOABKFO*ref*sr****?s*sports&ie*UTF*&qid***********&sr**-*&keywords*kryptonite*bike*white*lock**Thank you for your time and wish you a happy new year!**Natalie
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-talieth
Jan 3rd, 2019 - 4 mons ago
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Jan 3rd 8:59pm