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GetHuman-tonyple's customer service issue with Amazon.com (UK) from January 2019

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Help with my Amazon.com (UK) issue
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Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-tonyple's own words
Obtain a refund ... ORDER * ***-*******-********The goods have not arrived, see copy of email dated **.**.****.* "Hello Mr. Pletts, *Greetings from Amazon, this is Neil the representative you spoke with earlier, I thank you for giving me the opportunity to assist you.*Please accept my sincerest apologies. I hope you'll give us one more chance to prove our standard and service to win your heart. On a personal level, I appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer & we want to make sure you are always taken cared of. *We recommend checking with your neighbours, members of your household, or if applicable, to find out whether they’ve taken delivery of the parcel on your behalf. Occasionally, parcels that are at first thought to be lost turn out to have been left with a neighbor or an out of sight location.*I'm sorry to hear that your item was tagged as delivered but you haven't received it yet. This usually doesn't happen most of the time but this could be due to carrier mixed up or missed scan by the carrier. But don't worry I will take full responsibility on this issue. *As we agreed that you will buy another projector from another supplier and by the time this item of yours under order ***-*******-******* will arrive by tomorrow or the next day, you can refuse the item for us to process you a full refund immediately for that order.Warmest regards,*Neil B.*Amazon.co.uk*Your feedback is helping us build Earth's Most Customer-Centric Company.**I have been charged for this order, please refund.*Anthony (Tony) Pletts
A refund
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-tonyple
Jan 3rd, 2019 - 4 mons ago
I have an issue with Amazon.com (UK) too
Not resolved
Seen by 4 customers so far
Similar issue to 8416 others
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Timeline
GetHuman-tonyple started working on this issue
Jan 3rd 11:03am
GetHuman-tonyple shared this issue with others over email
Jan 3rd 11:14am