Hey.*I bought at *D pen for my son (order: ***-*******-*******) He got it yesterday for...

GetHuman-tinerasm's customer service issue with Amazon.com (UK) from December 2018

12 views | 7638 similar | 0 following
Help with my Amazon.com (UK) issue
First: share to improve GetHuman-tinerasm's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tinerasm's next move: talk to Amazon.com (UK) when they open.
Amazon.com (UK)'s call center is closed now. We will send GetHuman-tinerasm a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-tinerasm may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-tinerasm's own words
Hey.*I bought at *D pen for my son (order: ***-*******-*******) He got it yesterday for Christmas and we tried it for the first time today. Did not see the warranty card before today, and we went a few days over the ** days. *It worked fine for about **-** minutes after it started to spit out the PLA in various speeds and then it stopped. Now it doesn't want to work anymore (get the PLA out). I tried to do an exchange on your site, but it is very confusing. I really just want an exchange for a new one, but could not figure out how to do it, and now I have to return it, but how do I get a new one? I spend about an hour on your site to figure it out so I hope you can help me to make this process a bit easier. *Best regards and Merry Christmas*Tine Rasmussen

GetHuman-tinerasm did not yet indicate what Amazon.com (UK) should do to make this right.

How GetHuman-tinerasm fixed the problem

We are waiting for GetHuman-tinerasm to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tinerasm fixes it.
This email address isn't valid

Amazon.com (UK)

Customer service issue
Reported by GetHuman-tinerasm
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 7638 others
0 customers following this


GetHuman-tinerasm started working on this issue
Dec 26th, 2018 10:33pm