Hey.*I bought at *D pen for my son (order: ***-*******-*******) He got it yesterday for...
GetHuman-tinerasm's customer service issue with Amazon.com (UK) from December 2018
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The issue in GetHuman-tinerasm's own words
Hey.*I bought at *D pen for my son (order: ***-*******-*******) He got it yesterday for Christmas and we tried it for the first time today. Did not see the warranty card before today, and we went a few days over the ** days. *It worked fine for about **-** minutes after it started to spit out the PLA in various speeds and then it stopped. Now it doesn't want to work anymore (get the PLA out). I tried to do an exchange on your site, but it is very confusing. I really just want an exchange for a new one, but could not figure out how to do it, and now I have to return it, but how do I get a new one? I spend about an hour on your site to figure it out so I hope you can help me to make this process a bit easier. *Best regards and Merry Christmas*Tine Rasmussen
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