Good morning**Firstly, it is disappointing to receive a further email from you on this...

GetHuman-cvb's customer service issue with (UK) from December 2018

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The issue in GetHuman-cvb's own words
Good morning**Firstly, it is disappointing to receive a further email from you on this topic following your initial email dated **th Oct ****.**I sent you a response to your **th Oct email explaining why items had been returned and apologising for the high number of returns at that time.**Your email below states "a continued high-rate of returns" so I have just conducted research into my account activity since your email of **th Oct. Details of my findings are as follows:**** Orders placed at a total value of £***.**. ** Item actually returned (ORDER * ***-*******-******* dated *th Nov) at a total value of £*.** which took * months to receive a refund.**Therefore, given the above the return rate in value since **th Oct is less than *% of the total value of all orders. Could you please explain how this constitutes a "high rate of returns".**I look forward to your response on this matter.**Best Regards**Christine Board

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Customer service issue
Reported by GetHuman-cvb
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 7568 others
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GetHuman-cvb started working on this issue
Dec 26th, 2018 10:18am

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