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The issue in GetHuman-lse's own words
I need information on how to return a pair of Berghaus mens expediton walking boots to you under the manufactures warranty as although purchased ******** they have only been worn twice and each time the left boot has made my ankle bleed whilst right boot provides the comfort I normally get with this brand.I contacted manufacture direct regarding this issue and received email from them saying they had to be returned to amazon .I can find no information on your site as to how to return item that is beyond your normal return window so would welcome advice as to how to do this.
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