I need information on how to return a pair of Berghaus mens expediton walking boots to...

GetHuman-lse's customer service issue with Amazon.com (UK) from December 2018

2 views
 | 
5624 similar
 | 
0 following
Help with my Amazon.com (UK) issue
First: share to improve GetHuman-lse's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lse's next move: call Amazon.com (UK).
The best way to get your problem resolved is to tap the button below to start calling Amazon.com (UK). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-lse may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-lse's own words
I need information on how to return a pair of Berghaus mens expediton walking boots to you under the manufactures warranty as although purchased ******** they have only been worn twice and each time the left boot has made my ankle bleed whilst right boot provides the comfort I normally get with this brand.I contacted manufacture direct regarding this issue and received email from them saying they had to be returned to amazon .I can find no information on your site as to how to return item that is beyond your normal return window so would welcome advice as to how to do this.
GetHuman-lse did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman-lse fixed the problem
We are waiting for GetHuman-lse to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lse fixes it.
This email address isn't valid

Amazon.com (UK)

Customer service issue
Reported by GetHuman-lse
Dec 6th, 2018 - 6 mons ago
I have an issue with Amazon.com (UK) too
Not resolved
Seen by 2 customers so far
Similar issue to 5624 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-lse started working on this issue
Dec 6th, 2018 4:31pm