My account has been on hold for nearly * months due to suspected Fraud on my amazon pri...

GetHuman-vickycox's customer service issue with Amazon.com (UK) from December 2018

2 views
 | 
5595 similar
 | 
0 following
Help with my Amazon.com (UK) issue
Did that get it fixed?
Waiting to see if GetHuman-vickycox fixed the issue with our suggestion.
The issue in GetHuman-vickycox's own words
My account has been on hold for nearly * months due to suspected Fraud on my amazon prime account. Since it has been on hold another £*** has been spent (not by me) in addition to the £*** previous (not by me). I have called numerous times and have only ever received one call back from someone in the whole three months. Yet Amazon this whole time are taking out the fee for Amazon prime still!!! If someone doesnt call me back on ************** within the next two days I will be escalating this complaint with the Financial services authority and I cannot remove my cards from the account as it is supposed to be on hold yet the fraud people still managed to spend on it. Shocking customer service, shame on you Amazon. I do not even seem to be getting any emails from Amazon so I can only assume the account email has been changed aswell. If any additional money is taken out whilst my account is on hold I will be taking Amazon to court for negligence.
GetHuman-vickycox did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman-vickycox fixed the problem
We are waiting for GetHuman-vickycox to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-vickycox fixes it.
This email address isn't valid

Amazon.com (UK)

Customer service issue
Reported by GetHuman-vickycox
Dec 6th, 2018 - 5 mons ago
I have an issue with Amazon.com (UK) too
Fixed
Seen by 2 customers so far
Similar issue to 5595 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account
Timeline
GetHuman-vickycox started working on this issue
Dec 6th, 2018 10:51am
GetHuman-vickycox indicated the issue is not fixed yet.
Dec 6th, 2018 10:51am