I ordered an item an outside lantern through Amazon and it was delivered. The item was...

GetHuman1693798's customer service issue with Amazon.com (UK) from December 2018

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The issue in GetHuman1693798's own words
I ordered an item an outside lantern through Amazon and it was delivered. The item was poorly made and was not what the picture I saw and was scratched on arrival but very poorly made. I contacted seller and reported the seller through Amazon and he sent an address to return the item. I have done this and track and trace to a person called Angela Robinson as instructed. Angela has emailed and asked why so reading this email today I can only presume the seller is a SCAM and I am asking that I receive a full refund? Does this refund as paid via through Amazon and my account and my account details come via through Amazon? This person I feel should be taken off your site and not to sell to any other with his items. Thank you and await your email reply, much appreciated.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman1693798
Dec 5th, 2018 - 2 mons ago
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GetHuman1693798 started working on this issue
Dec 5th, 2018 10:09am