Before contacting them, items GetHuman1693798 may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman1693798's own words
I ordered an item an outside lantern through Amazon and it was delivered. The item was poorly made and was not what the picture I saw and was scratched on arrival but very poorly made. I contacted seller and reported the seller through Amazon and he sent an address to return the item. I have done this and track and trace to a person called Angela Robinson as instructed. Angela has emailed and asked why so reading this email today I can only presume the seller is a SCAM and I am asking that I receive a full refund? Does this refund as paid via through Amazon and my account and my account details come via through Amazon? This person I feel should be taken off your site and not to sell to any other with his items. Thank you and await your email reply, much appreciated.
GetHuman1693798 did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman1693798 fixed the problem
We are waiting for GetHuman1693798 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster: