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Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-rosblak's own words
As a Prime customer I placed an order which I expected to be delivered next day (today), order ref ***-*******-*******. When I returned from work at *.** there was no evidence of a delivery, or indeed a delivery being attempted or made. I checked my account online & it said that the delivery had been 'handed to the recipient' which is a lie. After scouting around, found that the order had been left with a neighbour, but there was no delivery note at my address to inform me of this fact. *Yours, A Disgruntled Customer
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