A family member ( Mr Ian Darke) ordered a book using his Amazon account ( Dying well...

GetHuman-hearl's customer service issue with Amazon.com (UK) from December 2018

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The issue in GetHuman-hearl's own words
A family member ( Mr Ian Darke) ordered a book using his Amazon account ( Dying well, dying faithfully by John Wyatt )to be delivered to my address, and to my name:*Miss Heather Earl, **, Bramble Close, Guildford, Surrey, GU * *BQ. This was due to Mr Darke likely to be out of the country at the time. It never arrived, although a tracking communication was received AY*********GB that it would be delivered on November **th. But on that day a package with that ID did arrive - containing not the book but several pairs of children's socks!! We wish to return the unwanted package and receive the book that has been paid for.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-hearl
Dec 4th, 2018 - 2 mons ago
I have an issue with Amazon.com (UK) too
Fixed
Seen by 4 customers so far
Similar issue to 5492 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account
Timeline
GetHuman-hearl started working on this issue
Dec 4th, 2018 4:25pm
GetHuman-hearl indicated the issue is not fixed yet.
Dec 4th, 2018 4:26pm