Received a parcel on ********* delivered by Hermes. Left in porch not signed for. The b...

GetHuman1683848's customer service issue with (UK) from December 2018

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The issue in GetHuman1683848's own words
Received a parcel on ********* delivered by Hermes. Left in porch not signed for. The box is very badly damaged, both ends look as though they were ripped open deliberately. The fittings for the item were missing. Contacted the firm with whom I ordered from they sent Email to say contact you. Rather than send whole parcel back I just want them to send out the fittings. The order is from mkshopuk. Pack of * Adjustable height bar breakfast support table legs. Lucky the legs weren't damaged, but as the box was totally ripped apart both ends I'm assuming the fittings have fallen out. Discussed they left the parcel in that state. No option here to send photo's. All I ask is for new fittings to be sent out so we can finish the worktop in my kitchen. Thank you
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Customer service issue
Reported by GetHuman1683848
Dec 3rd, 2018 - a mon ago
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GetHuman1683848 started working on this issue
Dec 3rd, 2018 11:22pm